productive conflict tagged posts

Our New Capabilities to Help You Navigate the New World of Work

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It goes without saying that the world has changed dramatically for all of us in these last 5 to 6 months.  Many of the well-laid plans we had in place for 2020 were disrupted if not downright demolished.

We have all had to become more resilient, more agile and flexible, and certainly more digital than ever before.  Now that we have been into this crisis for more than a few months, it is apparent that this situation will be a marathon and not a sprint.

In the short-term, many organizations had to put aside their plans to grow and develop their people to deal with the urgent needs of the moment due to the global pandemic. However, not preparing your people to deal effectively with the new world of work is not sustainable. This email outlines just a few of the new, enhanced capabilities we...

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Don’t Be Upstaged by Workplace Drama

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“To be, or not to be? That is the question—” okay, so that isn’t the question we’re asking in this blog post. But we are discussing drama, although the type of drama we’re referring to happens in the workplace, not the theater. According to a recent Wiley study that asked 12,000 people, “What is the first word or phrase that comes to mind when you think of ‘interpersonal conflict in the workplace’?” one answer was exceedingly prominent. Any guesses? (Spoiler alert!) It’s “drama.”

But while poor Hamlet was waxing poetic over the all of the dreadful tragedy that Shakespeare thrust upon him, drama in the workplace is generally a reaction to one core issue: conflict. As we’ve mentioned, conflict is an uncomfortable but unavoidable part of any organization...

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Reframing Conflict: from Evade to Engage

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When it comes to dealing with the uncomfortable things in life—fears, threats, stressors—our “fight-or-flight response” is often triggered. We hear this phrase a lot, but it is indeed a real physiological phenomena; something deep in our nervous system that urges us to either prepare for battle (fight) or flee the sticky situation (flight).Conflict, especially in the workplace, is certainly one of those uncomfortable parts of life. Yet with workplace conflict, it seems that most people choose to simply avoid or delay. We’re talking about a “no-fight-only-flight response” here. To most of us, catching a cold or losing your keys sounds preferable to addressing conflict with a coworker...
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