Management Consulting tagged posts

The Invisible Drain on Your Company’s Culture

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Here’s a hard business truth: No workplace is free of the ravages of distrust. Anyone who’s ever held a job knows the frustrations that emerge when coworkers don’t trust each other – the miscommunications, rivalries, inefficiencies, morale problems, and turnover that, in the end, distract people from their work and make life stressful. And ultimately, research shows, cost money.Dr. Mark Scullard, a PhD psychologist who serves as senior director of product innovation for Wiley’s Workplace Learning Solutions division, has studied distrust in the workplace and found its source: individual insecurity. It’s not insecurity itself that’s the problem, though; it’s our drive to cover it up...
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Don’t Be Upstaged by Workplace Drama

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“To be, or not to be? That is the question—” okay, so that isn’t the question we’re asking in this blog post. But we are discussing drama, although the type of drama we’re referring to happens in the workplace, not the theater. According to a recent Wiley study that asked 12,000 people, “What is the first word or phrase that comes to mind when you think of ‘interpersonal conflict in the workplace’?” one answer was exceedingly prominent. Any guesses? (Spoiler alert!) It’s “drama.”

But while poor Hamlet was waxing poetic over the all of the dreadful tragedy that Shakespeare thrust upon him, drama in the workplace is generally a reaction to one core issue: conflict. As we’ve mentioned, conflict is an uncomfortable but unavoidable part of any organization...

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Reframing Conflict: from Evade to Engage

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When it comes to dealing with the uncomfortable things in life—fears, threats, stressors—our “fight-or-flight response” is often triggered. We hear this phrase a lot, but it is indeed a real physiological phenomena; something deep in our nervous system that urges us to either prepare for battle (fight) or flee the sticky situation (flight).Conflict, especially in the workplace, is certainly one of those uncomfortable parts of life. Yet with workplace conflict, it seems that most people choose to simply avoid or delay. We’re talking about a “no-fight-only-flight response” here. To most of us, catching a cold or losing your keys sounds preferable to addressing conflict with a coworker...
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Your Users’ Guide to YOU

Up-Front Information is a Game-Changer 
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How many times have you experienced the anxiety of a change in the workplace? This could come from a promotion, a transfer, starting a new job, or even getting a new boss. It’s an uncomfortable, but generally unavoidable part of taking on new career opportunities. Part of that innate worry stems from a place of “I hope I’m good at this”, but a lot of it can come from a place of, “I hope these people get me.” The worry is valid—being misunderstood is a major concern for most people, in all facets of life. Ted Hockey, CEO of TD Ameritrade, set out to proactively ensure his new employees (over 7,000 of them) had a clear, accurate understanding of him before his first day.

In his Fast Company article, “I wrote a users’ guide to mys...

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