Why Competence Is NOT the Most Effective Way to Lead

People-Whispering TipEmpathy word cloud concept with compassion emotion related tags

“Warmth is the conduit of influence.” 
~ Cuddy, Kohut, and Nefinger, HBR July/August 2103 issue

“One looks back with appreciation to the brilliant teachers, but with gratitude to those who touched our human feelings.  The curriculum is so much necessary raw material, but warmth is the vital element for the growing plant and for the soul of the child.”
~  Carl Jung

“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.” 
~ Daniel Goleman

“Politeness is to human nature what warmth is to wax.” 
~ Arthur Schopenhauer

“I like to combine the dra...

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The Secret That Exceptional Influencers Know – Dialogue Skills & DiSC

People-Whispering Tip

“One must not be afraid of a little silence. Some find silence awkward or oppressive. But a relaxed approach to dialogue will include the welcoming of some silence. It is often a devastating question to ask oneself, but it is sometimes important to ask it – “In saying what I have in mind will I really improve the silence?”
~
Robert K. Greenleaf, Servant as Leader

“The void created by the failure to communicate is soon filled with poison, drivel, and misrepresentation.”
~ C. Northcote Parkinson

“A basic tenet of a healthy democracy is open dialogue and transparency.”
~ Peter Fenn

“A conversation is a dialogue not a monologue. That’s why there are so few good conversations: due to scarcity, two intelligent talkers seldom meet.”

~Truman Capote

“The secret to...

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Dispelling the Myths About Employee Engagement: Focusing on What Matters

People-Whispering Tip

“Wisdom stands at the turn in the road and calls upon us publicly, but we consider it false and despise its adherents.”  ~ Kahlil Gibran

“The truth, of course, is that a billion falsehoods told a billion times by a billion people are still false.”  ~ Travis Walton

“Constant development is the law of life, and a man who always tries to maintain his dogmas in order to appear consistent drives himself into a false position.” ~ Mohandas Gandhi


Dispelling the Myths about Employee Engagement: Focusing on What Matters

I recently read a provocative article about employment engagement in ATD’s March 2015 issue entitled “Employee Engagement: An Epic Failure?” I’m afraid the article underscored for me the confusion that exists in the marketplace about what employe...

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How to Bridge the “Passion Deficit”

People-Whispering Tip

“I’d rather be a failure at something I love than a success at something I hate.”  ~ George Burns

“The biggest mistake that you can make is to believe that you are working for somebody else.  The driving force of a career must come from the individual.  Remember: Jobs are owned by the company, you own your career!”  ~ Earl Nightingale

“If you have to support yourself, you had bloody well find some way that is going to be interesting.” ~ Katherine Hepburn

“Would I ever leave this company? Look, I’m all about loyalty.  In fact, I feel like part of what I’m being paid for here is my loyalty.  But, if there were somewhere else that valued loyalty more highly, I’m going wherever they value loyalty the most.” ~ Dwight Schrute, from the TV show ...

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Becoming a Self-Reflective Leader

People-Whispering Tip:

“The unexamined life is not worth living.” ~ Socrates

“All of humanity’s problems stem from man’s inability to sit quietly in a room alone.” ~ Blaise Pascal

“Look within!…The secret is inside you.” ~ William Shakespeare

“Seeing within changes one’s outer vision.” ~ Joseph Chilton Pearce


Becoming a Self-Reflective Leader

During this holiday season, it is easy to get caught up in over-activity and not take the time to truly step back and remember the true spirit of the season. While the holidays are a seemingly valid excuse, it is my observation that in our over-stimulated world today, many of us don’t take the time for self-reflection throughout the year.

What is Self-Reflection?

What do I mean by self-reflection? Quite simply, I mean taking...

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How Inclusion Creates an Engaged Culture

People-Whispering Tip:

“No culture can live if it attempts to be exclusive.”  ~ Mohandas Gandhi

“I want to appreciate you without judging. Join you without invading. Invite you without demanding.  Leave you without guilt.”  ~ Virginia Satir

“To say ‘we’ and mean ‘I’ is one of the most recondite insults.” ~ Theodor Adorno


What We Can Learn About Inclusion From “The Planet of the Apes”

I suspect you may be wondering what apes have to do with corporate culture.

Well, during the filming of the movie “The Planet of the Apes” in 1967, Charlton Heston (remember Moses?) noticed that “an instinctive segregation” seemed to occur with actors on the set...

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Why Won’t People Be Accountable?

People-Whispering Tip:

“The job of managers is not to know everything and decide everything but rather to create an environment in which there are a lot of people who both know and do.” ~ Jeff Pfeffer & Robert Sutton

“The greatest problem with communication is the illusion that it has been accomplished.” ~ George Bernard Shaw

“The buck stops here.”~ Former U.S. President Harry Truman

“Few things can help an individual more than to place responsibility on him, and to let him know that you trust him.”  ~ Booker T. Washington


How to Develop Self Directed Leaders at Every Level

One of the most irritating responses to why something wasn’t done that a manager can hear is “that’s not my job...

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Struggling to Get Started and Get Things Done?

People-Whispering Tip:

“When you reframe problems as projects or opportunities, they will cease to bother you and will begin to stimulate you.”  ~ Alan Cohen

“How do you eat an elephant? One bite at a time.” ~ Anonymous

“If you wish to drown, don’t torture yourself with shallow water.” ~ Bulgarian Proverb

 

3 Keys to Getting Things Done

There is a common cry I hear from almost all of my clients these days. That refrain is, there are just not enough hours in the day. I feel their pain and sincerely empathize. Another common complaint I hear is something akin to “I just can’t seem to get myself going on this project.” I feel unmotivated as well as overwhelmed.” Does any of this sound familiar?

Yet when we really observe human behavior, most of us find the time to do ...

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Influence WIthout Authority

geeseOne of the misconceptions people often harbor about leadership is that it implies positional authority. While tacit authority certainly helps, it is even more important to be able to “influence without authority.” At a recent workshop, the participants were a selective crop of the “best and the brightest” relatively newly hired “high potentials.” As is often cited in management literature, these Millennials have high expectations of management—which indeed they should. What they don’t know yet however, is the importance of speaking to their managers in the manager’s language rather than repeating the same questions, each time more loudly, because they think the manager is not hearing.

Instead of doing the same thing over and over again and expecting a different result, a ...

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Changing Habits Changes Culture

People-Whispering Tip: Changing Habits Changes Culture

DiSC Assessment Application: The Five Behaviors of a Cohesive Team, Five Behaviors of a Cohesive Team Product Briefings Across the Country, and The Work of Leaders Book

Transformational Coaching Tip: Tips for Championing Execution Through Feedback


People Whispering Tips:

“Habit is habit and not to be flung out of the window by any man but coaxed downstairs a step at a time.” | Mark Twain

“In terms of getting people to experiment more and take more risk, there are three things that immediately come to mind. Number one of course, is role-modeling it yourself. Number two is, when people take intelligent, smart risks and it doesn’t work out, not shooting them. And number three, being honest with yourself.” | John P. Kotter


Ch...

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